Frequently asked questions
Who owns and operates Southern Sun Plumbing?
Southern Sun Plumbing is owned and operated by Will Pontius, a Tennessee Master Plumber (TN Master Plumber License #651). It's an owner-operator business, so the person you talk to is the person who does the work.
Is Southern Sun Plumbing licensed and insured?
Yes. Will Pontius holds TN Master Plumber License #651, and Southern Sun Plumbing is licensed and insured.
What areas does Southern Sun Plumbing serve?
We're based in Mount Juliet, TN and serve Lebanon, Hermitage, Old Hickory, Nashville, Franklin, Brentwood and Crieve Hall.
What plumbing services do you offer?
Residential plumbing repairs, tank water heater installation and replacement, toilet installs and replacements, indoor and outdoor faucet replacement, small drain issues and leak repair. If you don't see your issue, call or text — we'll tell you quickly whether we can help.
Do you work on commercial properties?
We focus on residential plumbing — houses, townhomes and condos.
How do I get a price?
Call or text 615-975-9052. Texting a photo of the problem — or the label on your water heater — is often the fastest way to get a price range before we come out.
How do I know if my water heater needs replacing?
Common signs are rusty hot water, popping or rumbling noises, water around the base, running out of hot water faster, or a tank older than 10 to 12 years.
Do you install tankless water heaters?
We focus on standard tank water heaters, gas and electric. Call or text if you have questions about your setup.
Can you install a toilet or faucet I already bought?
Yes. We're happy to install a toilet or faucet you've picked out, and we'll check the connections and shutoffs while we're there.
How do I contact Southern Sun Plumbing?
Call or text 615-975-9052. We don't use online forms — you'll reach a real person.